Refund policy

At Kelicious, we take great care to ensure that every product is made hygienically, packed securely, and quality-checked before dispatch. Due to the nature of food products, we do not accept returns or offer refunds once an order has been delivered.

Food items are perishable and sensitive to handling, storage, and environmental conditions. For this reason, we are unable to take back products once they leave our facility.

However, customer satisfaction is important to us. If you receive an order that is:

• Damaged during transit

• Incorrect (wrong product delivered)

• Defective or tampered packaging

Please contact us within 24 hours of delivery with clear photos or videos of the issue. Our team will review the concern and provide a suitable resolution, such as a replacement, where applicable.

By placing an order on our website, you agree to this No Return & No Refund Policy.